Return Policy
When you receive a product, it’s important to inspect it carefully in the presence of the delivery personnel to ensure that it meets your expectations and is of good quality. During the inspection, check for any defects or signs of expiration and notify the delivery personnel immediately if you notice any issues. If you do not reject the product on the spot, it will be deemed accepted, and you forfeit the right to return or exchange it.
If you receive the wrong product, please inform us immediately. We will gladly exchange it for you, provided it is unused and the manufacturing seal is intact.
If an exchange is not possible and you have made an advance payment, a refund will be processed within 7-10 working days after we receive your claim.
Refund Policy
In the unlikely event of a delivery failure, we will issue a full refund. If you cancel the order in the presence of the delivery personnel, you will be charged a delivery fee, and the product must be returned in its original condition and packaging.
If an advance payment has been made, we will process the refund promptly. Refunds will be issued within 7-10 working days after we receive your claim. For more information, please contact our customer support at +8801821257735.
Exchange Policy
To exchange a product, it must be in its original, unused condition with the manufacturing seal intact. The exchangeable product must also be available in our stock. Our customer service team can assist you in determining product availability. Please note that you will be responsible for the delivery charges associated with the exchange.
Order Cancellation Policy
Order cancellations are only permitted before the order has been shipped. Once the order has been shipped, cancellations are no longer possible.
If you wish to cancel an order, please contact our customer service team at +8801821257735 as soon as possible. If the order has not yet been processed for shipping, we will cancel it and issue a full refund.
If the order has already been processed for shipping, you may refuse delivery of the package, and it will be returned to us. Once we receive the returned package, a refund will be issued, minus any shipping costs.
We reserve the right to cancel any order at any time for any reason. In such cases, we will notify you promptly and issue a full refund.
Note: Go Pets Zone reserves the right to refuse any return or exchange that does not meet the conditions outlined in this policy.
